FAQ General
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GENERAL

  • What areas do you service and how do I make a booking?

We currently service the vast majority of the Greater Toronto Area (and growing ! ;-) including:

To make a home or business service booking, click book now.  If you need further assistance or a consult, please feel free to email resteasy@irestify.com or call us at 1-855-964-7378 ext. 0.

  • How do I book an iRestify service expert?

Simply go to book home cleaning or book business cleaning  to obtain cleaning services. Our Platform will match your needs with the skills and availability of one of the iRestify service experts.  Should you need any assistance, please email resteasy@irestify.com or call us at 1.855.964.7378 ext. 0 and we will be happy to help get you started.

  • I am having trouble completing my booking.

Sorry you are having trouble, please email resteasy@irestify.com or call us at 1-855-964-7378 ext. 0 and we will gladly help you out!

  • Can I get the same service expert to come to my house or business each time for the same service?

You can request the same person or team who attended the service before, and we will do our best to have that service expert available. Should that specific service expert be booked at another appointment at the time you have requested, we will send one of our other service experts who will also ensure the job is done right!  In order to request a specific expert, please email resteasy@irestify.com or call 1.855.964.7378 ext. 0.

  • When the service expert arrives, what if I decide that I want or need additional time or services?

No problem, we will all do our best to accommodate your change request. Please check with the service expert if they are available for the additional time that you are requesting. If they agree to additional time, please go ahead and call us at 1.855.964.7378 ext. 0 right away to inform us.   We will make the necessary change into the system, both for payment and scheduling purposes. We will then contact our service expert so that the change is confirmed. Please note, if the service expert does not receive confirmation of the additional time required from us, they will not exceed the original job hours.

  • I would like to have more than one person come so that the job is finished faster. How do I do this?

Some of our service experts work in teams.  When you book the service, depending on the length of the service, more than one expert may be assigned.  Although we cannot guarantee the availability of a team, please email resteasy@irestify.com or call 1.855.964.7378 ext. 0 if you need more information.

  • Do I have to be present when the service expert arrives?

For the first service, we recommend that you are there to ensure that any special instructions can be discussed. However this is not a requirement. Just indicate when you book where the key will be, or how our service experts will get access to your premises, and also provide details about the job on the booking form.  We will take care of the rest.

  • Does the service expert keep the key or security card to my premises?

Please interact with your expert in a way that makes you most comfortable and makes most sense for your home or business requirements. 

Below is information regarding the booking and service process that may be helpful:

Home

During your online booking, you will provide information regarding both where the service expert will obtain the key/gain entrance to your premises as well as how the service expert will exit the premises and/or where to leave the key.

Please ensure that you feel confident in the security of your key location and that it is left in a safe and confidential place. iRestify and service experts are in no way liable or responsible for any consequences related to a customer's decision of where to place a key either for arrival or departure.

For recurring services, we recommend that you establish a procedure that you feel comfortable with.  In some cases, customers like to have a lock box available for the service expert to access.  

Business

During your online booking, you will schedule a telephone consult to finalize all of your business requirements. During this consult, you will advise of the entry/exit procedure that you recommend is best for your business.

  • Should I give the service expert the alarm code to my security system?

Please interact with your expert in a way that makes you most comfortable and makes most sense for your home or business requirements.

  • What happens if the service expert who came the last time/was scheduled to attend my service appointment is not available?

Should there be a need to replace the originally scheduled service expert, every effort will be made to notify you.

  • Can I cancel or change the booked appointment?

Yes, that's no problem! We know your plans and schedule may change. You can reschedule or cancel bookings from my login. Simply log in to your iRestify account and make the changes you need up to 24 hours prior to the appointment. Less than 24 hours before, you can still change or cancel however a 2 hour charge will be applied to your credit card. Once your booking has started, the full charge for the service will be applied in case of cancellation.

  • What happens if my alarm goes off when the service expert is at the service location or the service expert sets off the alarm?

If you have an alarm, please make arrangements to ensure that the service expert has access to enter the premises. You will have the opportunity to provide instructions during the booking process.

Any costs incurred on the customer’s premises for repairs, service calls, emergency response by police, other authorities or any third party costs are the sole responsibility of the customer and payment for any costs must be arranged between the customer and the third party. iRestify is not responsible for any costs regardless of reason or need.

TRUST

  • How can I trust my service expert to do a good job or to be reliable and trustworthy?

To ensure that all of our customers have the best experience possible, service experts go through a rigorous process including:

  • An online questionnaire
  • Criminal background check
  • Phone interview
  • A meeting and orientation
  • Insurance process
  • Professional reference check and review
  • Do iRestify service experts work for iRestify?

Our service experts are independent contractors and business people who work for themselves. The iRestify website is the Platform for our customers and service experts to connect.  All iRestify service experts are fully vetted, background checked and insured, and have gone through several steps in order to meet the requirements and standards of the platform.

 

  • What kind of a background check have your service experts gone through?

All of our service experts have gone through an official background check through the RCMP National Repository of Criminal Records.

Each service expert has a unique id number, which appears on their badge.

  • I booked a service but need to add more hours the day of the service, how do I do this ?

If you would like to add more time for the job on the same day as the service is taking place, the process is simple. First, please check with the service expert to ensure that they are available. Lastly, Log In to your customer dashboard, click on "my services” and choose the drop down "My Schedule" which will highlight all of your cleaning appointments. Click the "add more hours" link and simply add more time. Success! Both you and the service expert will receive a confirmation email for the added time. The service expert will now be reserved for the additional time you selected.

MY ACCOUNT

  • How do I change my password?

It's easy.  Go to my login and log into your profile.  Go to the change password menu item in your dashboard and you will be prompted to change it.

  • I forgot my password.

Don’t worry it happens! Just click forgot password and follow the prompts there. We should have you up and running in no time!

  • Can I have one account for both my home and business needs?

For security purposes, you will need 2 separate accounts if you require both home and business services.

  • How do I change my profile details?

You can change your profile details in your dashboard at my login.  If you have trouble making a change, please feel free to email resteasy@irestify.com or call 1.855.964.7378 ext. 0 and we will help you out.

  • When is my next booking? I can’t remember/can’t find it.

It’s easy, just go to my login and you will find it in your dashboard under my services.

PAYMENT

  • Can I pay the iRestify service expert directly?

All payments are completed online on the iRestify platform.

  • How do I pay for the services?

You may use your Visa, MasterCard or American Express.  

  • When will I be charged?

You will be charged approximately 24 hours prior to the service appointment. A customer's commitment to the job booked, reserves the service expert's time.  

  • How do I know my payment and personal details are secure?

Rest easy. iRestify does not store sensitive financial information like your credit card number on this website. Your payments are securely processed and stored via PayPal, a PCI Compliant payment gateway.  We use SSL technology to keep your information safe. 

Our servers are protected with advanced firewalls and monitored on a continuous basis.  Servers reside in a protected state-of-the-art facility, with round the clock security guards, bio scan and magnetic card readers and security cameras.

We take security very seriously at iRestify.

  • What is your cancellation, rescheduling and refund policy?

Please go to terms of use for full details on our policy regarding service changes.

ISSUES

  • I am having trouble completing my booking.

Sorry you are having trouble, please email resteasy@irestify.com or call 1.855.964.7378 ext. 0 and we will gladly help you out!

  • The service expert is late or did not show up.

We recommend that service experts are provided a 15 minute arrival window.  Our service experts pride themselves in keeping their commitments. If the service expert has not arrived, please contact the expert at the phone number provided on the email confirmation you received.  In case you require further assistance, please contact us at 1.855.964.7378 ext. 0 and we will help to resolve the issue.

  • The service expert did not meet my expectations, what do I do?

We are sorry that the service expert did not meet your expectations. All service experts want you to be satisfied with the job done! If there is something that was missed or did not meet your expectations, please tell the service expert while they are on your premises and they will do everything they can to ensure that it is corrected.

If you discover something after they have left, please email resteasy@irestify.com or call 1.855.964.7378 ext. 0 within 24 hours of the service being performed and we will do our best to facilitate a solution between the service expert and yourself.

  • What if I discover that something is missing?

The platform follows standard insurance and police report filing practices when dealing with any issues related to items that may have gone missing.  Please check all areas where you think that the item may be. Please also check with any individuals that may have been on the premises. 

In case you cannot find it, please contact the service expert directly (you have their contact details in the confirmation email provided) no later than 24 hours after the service has been completed to check if they saw the item that you are seeking. 

If the situation remains unresolved and you would like to file a report, please file a report with your local police authority. In addition, so that the platform may have this information, please email support@irestify.com and report the issue. We will contact you within 48 hours to ensure that you know we have received this information.  

  • What if I discover that something is broken/damaged?

The platform follows standard insurance industry practices when dealing with any issues related to damage.  In the case of an incident, as soon as you discover the issue, and no later than 24 hours after the service has been completed, please contact the service expert directly (you have their contact details in the confirmation email provided) and speak to them regarding the situation.

If the situation remains unresolved email support@irestify.com and report the issue. We will contact you within 48 hours to ensure that you know we have received this information. At our sole discretion and depending on the specific situation, we may facilitate the process between you and your service expert.

  • How do I cancel my account?

We are sorry you are thinking of cancelling. If there is something we can do to improve, please email resteasy@irestify.com or call us at 1-855-964-7378 ext. 0.  In case you still wish to cancel your account, please email us at privacy@irestify.com and discontinue your use of the platform and the services.

OTHER QUESTIONS

  • Do you have other questions that we did not answer here?

We are sorry we didn’t address your question here! Please email resteasy@irestify.com or call 1.855.964.7378 ext. 0.   We are more than happy to help!