FAQ Toronto Home Cleaning

HOME | STANDARD CLEANING 

  • What does a Standard Cleaning include?

Our Standard Cleaning includes the following for each area of your home.

Bathroom 

 WhiteBathroom

  • Sanitize and wipe toilet, shower, bathtub and sink  
  • Wipe counter tops and other reachable surfaces                      
  • Wipe and clean all mirrors and other reachable glass fixtures
  • Wipe sinks and faucets
  • Sweep and mop floors
  • Mop and/or vacuum floor mats as appropriate
  • Clean and wipe cabinet exteriors
  • Fold or neatly hang towels
  • Empty recycling and garbage and wipe outside of bins

 

Kitchen

 Kitchen

  • Clean and wipe all accessible surfaces and furniture
  • Wipe sinks, faucets, and fixtures
  • Sweep, mop and/or vacuum floors as appropriate
  • Load dishwasher and empty
  • Handwash dishes if appropriate
  • Clean microwave interior and exterior
  • Clean and wipe countertops and backsplash
  • Clean and wipe cabinet exteriors
  • Mop and/or vacuum floor mats as appropriate  
  • Empty recycling and garbage and wipe outside of bins

 

Bedroom

BedroomBlue 

  • Make beds and change linens (if new linens are left on bed)
  • Mop and vacuum floors and rugs/carpets as appropriate
  • Wipe and/or dust furniture and open visible surfaces
  • Empty recycling and garbage and wipe outside of bins

 

Other Living Areas

Livingroomwhite_1

  • Furniture and visible surfaces wiped and dusted
  • Mop and vacuum floors and rugs/carpets as appropriate
  • Wipe and/or dust furniture and open visible surfaces
  • Empty recycling and garbage and wipe outside of bins

 Additional tasks can be added as per Add-Ons on the booking page. 

 For cleaning Add-Ons add one hour of time and cost to your booking.

 For example the items below are each considered an extra:

  • Inside cabinets
  • Inside fridge
  • Laundry wash & dry
  • Interior windows

 Excluded Services

**General exclusions**Please note the following services are not provided by service experts :

  • Lifting items weighing over 20lbs (including large furniture
  • Cleaning of windows or any surfaces outside of the natural reach of the service providers
  • Curtains or any type of window coverings
  • Extermination of pests such as insects
  • Cleaning areas that are heavily soiled such as messes made by dogs, cats etc.
  • Cleaning of material considered bio hazardous waste and/or mould
  • Steam cleaning of carpets
  • Cleaning anything related to the exterior or outside of the premises
  • How many hours should I book for a Standard Cleaning?

The time needed depends on the specific details required for your service. You can go to booking and tell us about your space.  Our guidance tool will help you make the choice that's right for you. This is an estimate and is provided for guidance purposes.

Please keep in mind that it is faster and easier to clean spaces that have less clutter, as experts will spend less time moving things around in order to clean the space.

IMPORTANT If you do have many objects within the space that the experts need to move around and tidy, ie toys, clothes, other trinkets... on the floors and furniture, please add an extra hour minimum to your service.

We recommend a specific number of hours based on average requirements. However, you can always choose to book more hours or fewer hours than recommended.

Please note that if you book fewer hours than recommended, we may not be able to do a complete job.  All calculations for jobs made on the website are based on averages and we cannot guarantee that every job will fit the model.  However, we can guarantee that we want to do our best to make you happy.  
If you are still unsure about how much time to book, please email resteasy@irestify.com or call 1.855.964.7378 ext. 0 and let's chat.

HOME | DEEP CLEANING

  • What if I need more than a Standard Cleaning and require more of a Deep Cleaning?

No problem! We are happy to help!

 Deep Cleaning Services can be used for a number of different reasons including:

  • Moving out of a property and needing to get it in tip top shape for viewing and selling
  • Moving into a new property and wanting to ensure that the property is cleaned and sanitized to your standards
  • Spring Cleaning
  • You just want every nook and cranny cleaned

Deep Cleanings include everything in our Standard Cleaning plus the following Deep Cleaning List.

  • Pull small appliances and clean area
  • Wipe baseboards
  • Vacuum and mop floors underneath furniture and carpets
  • Clean radiators
  • Remove cobwebs
  • Wipe interior windows
  • Dust window frames, door frames
  • Dust art frames

 Excluded Services

**General exclusions**Please note the following services are not provided by service experts :

  • Lifting items weighing over 20lbs (including large furniture)
  • Curtains or any type of window coverings
  • Extermination of pests such as insects
  • Cleaning areas that are heavily soiled such as messes made by dogs, cats etc.
  • Cleaning of material considered bio hazardous waste and/or mould
  • Steam cleaning of carpets
  • Cleaning anything related to the exterior or outside of the premises

 

  • How do I estimate the time required for a Deep Clean?

For an estimate on the amount of time you should book for a deep clean, please click here and tell us about your space.  Our guidance tool will help you make the choice that's right for you.

This is an estimate and is provided for guidance purposes.Please note that this assumes that the premises are relatively decluttered and tidy and does not include time to dust/clean a large number of knick-knacks (i.e. vases, statues, candles etc…) On average 5 knick-knacks per room can be accommodated.

SUPPLIES

  • Who supplies the cleaning products and tools to be used in the service?

In order to guarantee a sanitary experience and respect our customers' preferences, our service experts use your tools and supplies. Please ensure that you make them available in an obvious area where the experts can find them.

Here is a recommended list of tools and supplies to provide to your service expert: 

  • All purpose cleaner
  • Oven cleaner 
  • Window/Glass cleaner
  • Toilet bowl cleaner and brush
  • Broom, mop, bucket and dust holder
  • Paper towel and cleaning rags
  • Garbage bags
  • Stainless steel polish and wooden furniture polish
  • Floor cleaner or wood floor finish where applicable
  • Dishwashing detergent 
  • Magic eraser (if customer prefers)
  • Vacuum cleaner

Please note that a better quality mop and vacuum cleaner will result in a more efficient service as well as a cleaner space.