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Clients Help Desk

General

How do I complete a booking?
To complete a booking, please visit the booking page by login in. For any questions, please email customersupport@irestify.com or call us at (888) 271-7252 and we will gladly help you out!

What if I need more tasks completed, or additional service while a booking is being completed?
Please reach out to your account manager at customersupport@irestify.com or call us at (888) 271-7252 and we’d be happy to help.

How do I change my password?
Simply log into your account, click the “change password” menu item in your dashboard and you will be prompted to change your password.

I forgot my password. What do I do?
Don’t worry it happens! Just click: forgot password and follow the prompts. We should have you up and running in no time!

 

Trust and Security

Should I give the service expert the alarm code to my security system?
Please interact with your service expert in a way that makes you most comfortable and makes the most sense for your business requirements.

What happens if my alarm goes off when the service expert is at the service location or the service expert sets off the alarm?
If you have an alarm, please make arrangements to ensure that the service expert has access to enter the premises. You will have the opportunity to provide instructions during the booking process. Any costs incurred on the client’s premises for repairs, service calls, emergency response by police, other authorities or any third party costs are the sole responsibility of the client and payment for any costs must be arranged between the client and the third party. iRestify is not responsible for any costs regardless of reason or need.

How can I trust my service expert to do a good job or to be reliable and trustworthy?
To ensure that all of our clients have the best experience possible, service experts go through a rigorous process including:

  • An online questionnaire
  • Criminal background check
  • Phone interview
  • A meeting and orientation
  • Insurance process
  • Professional reference check and review

What kind of a background check have your service experts gone through?
All of our service experts have gone through an official background check through the RCMP National Repository of Criminal Records. Each service expert has a unique id number, which appears on their electronic badge.

How do I know my payment and personal details are secure?

Rest easy. iRestify does not store or collect sensitive financial information. All information is securely processed via industry-leading third-party payment processors. Credit card payments are processed through PCI Compliant payment gateways managed by the PCI Security Standards Council. PAD payments are processed through Canada’s federally-secured Automated Clearing Settlement System. ACH payments follow the  National Automated Clearing House Association. 

 

We take security very seriously at iRestify.

What if I discover that something is missing?
The platform follows standard insurance and police report filing practices when dealing with any issues related to items that may have gone missing. Please check all areas where you think that the item may be. Please also check with any individuals that may have been on the premises. In case you cannot find it, please contact the service expert directly (you have their contact details in the confirmation email provided) no later than 24 hours after the service has been completed to check if they saw the item that you are seeking. If the situation remains unresolved and you would like to file a report, please file a report with your local police authority. In addition, so that the platform may have this information, please email customersupport@irestify.com and report the issue. We will contact you within 48 hours to ensure that you know we have received this information.

What if I discover that something is broken/damaged?
The platform follows standard insurance industry practices when dealing with any issues related to damage. In the case of an incident, as soon as you discover the issue, and no later than 24 hours after the service has been completed, please contact the service expert directly (you have their contact details in the confirmation email provided) and speak to them regarding the situation. If the situation remains unresolved, please email customersupport@irestify.com and report the issue. We will contact you within 48 hours to ensure that you know we have received this information. At our sole discretion and depending on the specific situation, we may facilitate the process between you and your service expert.